Privacy Policy
Overview
In this Privacy Policy, the Group refers collectively to Realmont Property Partners and/or Realmont Real Assets (the Company, Group, Trustee, Trust and any controlled entities).
The Group recognises that your privacy is important and is committed to protecting and maintaining your privacy. The Group is bound by the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth).
Purpose
This policy sets out how the Group handles personal information that it collects in the course of performing its functions and activities.
Scope
This policy applies to all current and/or prospective Group employees whether on a permanent, casual, temporary or contract basis, current and/or prospective investors/clients, tenants, and service providers.
The Policy
Collection & Storage of Personal Information
The Group collects personal information that is necessary to provide you with its services.
The Group usually collects personal information directly from you, when you communicate with us directly (by phone, in person or by email), complete application forms and submit online enquiries, or when you provide information via our relevant social media pages.
The Group may collect your personal information from third parties, such as anyone you have authorised to deal with us on your behalf, or third party data providers.
Use and Disclosure of Personal Information
The Group will take all reasonable steps to ensure that information that is sensitive, private or confidential is protected from unauthorised use or disclosure. The Group may use or disclose personal information about you to provide you with a superior service, to advise you of a service or product on offer or if required by law or a regulator.
The purposes for which the Group uses personal information depends on the dealings you may have with us, and these purposes may differ for current and / or prospective employees, investors/clients, tenants, and service providers. We will not generally disclose any details regarding current investors without written approval.
The Group may disclose your personal information to our contractors and third party service providers who assist the Group in the operation of the business and/or the provision of our services. The Group may disclose your personal information, for example, to financial institutions for payment processing, and to organisations that provide archival, auditing, professional advisory (including legal, accounting and business consulting), marketing, advertising, electronic mailing houses, and information technology services to the Group.
We may use your personal information to send you automated marketing communications and information about our services, mostly by email. You may easily request not to receive automated marketing communications by following the "unsubscribe" instructions on the communication, or by contacting the Group’s Privacy Officer at the address below.
Security and Access to Personal Information
We may hold your personal information in either electronic or hard copy form. We retain your personal information in our computer systems and databases or in our physical files.
The Group takes reasonable steps to protect your personal information from misuse, interference and loss, unauthorised access, modification or disclosure. The Group uses technologies and processes such as access control procedures, network firewalls, password protected databases and physical security measures to protect your personal information.
We keep your personal information for only as long as is necessary for the purpose for which we collected it or as required by law.
You have the right to access the personal information that we hold about you. You can also request an amendment of your personal information if you believe that it contains inaccurate information.
The Group will allow access or make requested changes to your personal information unless there is a reason under the Privacy Act or other relevant law to refuse you access or refuse to make the requested changes.
If you wish to obtain access or to request changes to your personal information, you can contact our Privacy Officer (details below).
Once a request for access to personal information is received, we will require proof of identity. For most requests, the information will be provided free of charge. However, a reasonable fee may be charged if your request requires a substantial effort on our part.
If we have personal information that is no longer required, the Group will, subject to the law, take reasonable steps to destroy the information.
Concerns and Complaints about Personal Information
If you have questions about how the Group handles your personal information, or if you have a complaint about the Group’s information handling practices, you can contact the Privacy Officer (details below).
The Group will acknowledge receipt of your complaint within 5 days, and will investigate and respond within 10 days of receiving a complaint from you. If you are not satisfied with the decision, you can contact us to discuss your concerns. If the complaint remains unresolved, you have the option of notifying the Office of the Australian Information Commissioner (OAIC). Contact details can be found at the OAIC’s website: www.oaic.gov.au.
How to contact us
By letter:
Privacy Officer
Realmont Property Partners
GPO Box 1522
SYDNEY NSW 2001
By email:
info@realmont.com.au
By telephone:
0417 476 432
Roles and Responsibilities
Everyone who works at the Group is responsible for ensuring they:
are familiar with this policy;
comply with this policy; and
attend any relevant Group training.
Review
This Privacy Policy will be reviewed on as needs basis by the Group and recommended changes provided to the Board for approval.